The Service

A CONFIDENTIAL, EFFICIENT AND FREE SERVICE

 
How does the service work?

The Operation Red Nose service is provided by a team of three volunteers. Two of them, the volunteer driver and the navigator, ride with the client in his vehicle while the other volunteer, the escort driver, follows them behind in his own car.

Volunteer driver
This volunteer drives the client’s vehicle.

Navigator 
This volunteer rides along with the volunteer driver and the client in the client’s vehicle. He or she usually sits in the back, along with the client, and makes sure that everything is going according to the client’s expectations. This person is also responsible for preparing a receipt and handing the client an Operation Red Nose client envelope.

Escort driver
This volunteer uses his vehicle in order to drive the volunteer driver and the navigator to the location where the next client is waiting. The escort driver follows the client’s vehicle. Once the client reaches destination, the volunteer driver and the navigator join the escort driver in his vehicle. At this point the team either goes back to the headquarters, or simply calls the dispatch center to know where to pick up a new client.

Features of the service

The Operation Red Nose service is not intended just for people who have been drinking alcohol. Any person who does not feel fit to drive, due to fatigue or other reasons, can call Operation Red Nose.

A person may call once, or more than once, during the course of an evening, either to go from one place to another, or simply to go home.

The service is free. Donations are accepted and are turned in full to local youth or amateur sports organizations.

The only requirement: the client must own or operate a vehicle at the time of his call. In other words: no vehicle, no service. Operation Red Nose is not a taxi service, but rather a volunteer driver service for motorists and their vehicles.

The client is driven in his own vehicle and never in the vehicle of the Operation Red Nose volunteers. Other passengers may also ride in the client’s vehicle (just as long as there are enough seat belts) and will be dropped off before the owner's car is taken to the requested destination.

The service is confidential. The volunteers commit to be discreet by signing a form in which they agree not to give any details that could help identify a client.